Terms of Service
These Terms of Service apply to all users of Japan Travel Support.
By contacting us or using our services, you agree to the following terms.
1.Service Description
Japan Travel Support provides assistance for travelers in Japan, including:
- Medical guidance and translation
- Transportation support
- Reservations
- Luggage assistance
- Cultural experience support
- General travel help
We do not provide medical treatment, legal services, or professional certifications.
2. Eligibility
Our services are available to travelers visiting Japan.
You must be at least 18 years old to request paid services.
3.Fees and Payment
- Service fees are listed on the Pricing page.
- Additional fees may apply for urgent, night, or holiday support.
- Payment is required after the service is completed.
- We accept credit cards and mobile payments.
- All fees are non‑refundable once the service has been provided.
4.Response Time
We respond as soon as support staff are available.
Response times may vary depending on time, location, and service demand.
5.Limitations
We are not responsible for:
- Medical outcomes or decisions made by clinics
- Transportation delays or cancellations
- Lost items that cannot be recovered
- Issues caused by third‑party companies or facilities
We provide support and guidance, but final decisions and actions remain your responsibility.
6.User Responsibilities
You agree to:
- Provide accurate information
- Follow local laws and regulations
- Use our services respectfully
- Not engage in harmful, abusive, or illegal behavior
We may refuse service if behavior is unsafe or inappropriate.
7.Privacy
We handle your personal information according to our Privacy Policy.
8.Changes to Terms
We may update these Terms at any time.
The latest version will always be posted on this page.
9.Contact
For questions about these Terms, contact us at: info@japantravelsupport.com